Something prospective clients tell me they desire more than anything is visibility. They want visibility to data, visibility to shipment tracking information, visibility to documentation, etc. The more visibility the better. When we start showing them all of the meaningful information we can put at their fingertips, they typically get googly-eyed! Having access to all of this information can help skyrocket a company past their competition. But one thing companies forget to do is actually make all of this visibility actually visible for people to see.
There are two bits of research that I believe are the best kept secrets in business today. First, according to Boston-based AMR Research, the average total return of companies in AMR's "Supply Chain Top 25" is 17.89%, compared with returns of 6.43% for the Dow Jones Industrial Average and 3.53% for companies in Standard & Poor's 500 Index. The second bit of info is from a Georgia Tech study that show supply chain glitches can all but destroy shareholder value. They indicate the total shareholder value loss associated with a glitch can be as high as 25%.