There are way too many conflicting reports on how exactly to handle a shipment when there is freight damage. Because at KDL we do the whole freight thang for a living, we got the whole process down so pay attention...especially if you want to get paid in full on your claim.
You may want to print this and stick it on the wall of your receiving dock so your employees know the proper protocol.
Complete Checklist For Receiving Damaged Freight
- DO NOT DISPOSE OF THE MATERIAL
- Examine the missing or damaged freight
- Notate any exceptions on the delivery receipt
- Make sure both you and the driver sign and date next to the exception
- Immediately contact carrier
- If carrier waives inspection get full name, title, and phone number of that person
- Conduct your own inspection
- Note everything for your records
- If concealed damage-DO NOT MOVE FREIGHT OR PACKING MATERIAL
- Contact carrier or immediately to request inspection
- Inspection of concealed damage must be offered to the carrier immediately - depending on carrier, option will expire in < 5 days
- Take pictures before, during, and after unloading and/or unpacking freight
I can attest that there are certain carriers that are more notorious for banging around freight than others. But if the products from the same supplier constantly get damaged it may be the way they are packaging their own goods. Urging them to pack their product differently or offering to collaborate better may help to reduce the ogida for you, your vendor and the freight carriers.
Contact us if you have any questions regarding re-occuring instances of freight damages so we help show you a better way.