Something prospective clients tell me they desire more than anything is visibility. They want visibility to data, visibility to shipment tracking information, visibility to documentation, etc. The more visibility the better. When we start showing them all of the meaningful information we can put at their fingertips, they typically get googly-eyed! Having access to all of this information can help skyrocket a company past their competition. But one thing companies forget to do is actually make all of this visibility actually visible for people to see.
What if I told you you are paying good money to your employees to stand with a phone up to their ear on hold for hours-upon-hours a day? I'd imagine you'd be upset, right? Well, guess what? If your company regularly ships product with freight companies you are spending your hard earned revenue dollars on just that...for your employees to wait on hold.
It usually depresses company leaders when they find out how much effort their own people are spending tracking and tracing shipments. This activity can be a massive time suck for customer service reps, purchasing folks, shipping people and sales men and women. The kicker is that it can be totally automated with KDL's simple event notification tool and tracking panel.
When considering partnering with KDL to assist them with the management of their logistics operation, most companies face two questions. Do they hire KDL or do they do it themselves. Coming up with the answer to this question is easier than they think.
Due to the nature of our sales cycle at KDL, our sales team spends the bulk of their time teaching and educating prospective clients about the logistics industry and answering a lot of questions. Much like payroll, human resources and IT, there are a lot of nuances and regulatory considerations in shipping that many companies just don't have the in-house skill set or the right technologies in place to stay ahead of the curve.
On November 18th, 2016 UPS implemented their latest general rate increase. On January 2nd, 2017 FedEx issued their latest installment of their rate hikes. Since both of these companies basically control the market share of this $100,000,000,000 U.S. parcel space, these cost jumps are effecting just about every company who ships anything in this country.
The above Transportation Services Index measures the movement of freight in the U.S. This data is collected by the U.S. Department of Transportation (DOT) and put out by the Bureau of Transportation of Statistics to give insight and visibility to the public about the transportation climate.
Without a doubt the hottest topic I've discussed with shippers over my past 18 years in the transportation space is the lack of control people feel they have within their inbound logistics operation. Many people seem to think they are getting scammed by costly prepaid and add programs or played a fool by vendor's "free freight" program. And they have good reason to feel that way because it's been my experience that many times they are.
Congrats! You've made it to the final step of reckoning! If you've followed my instructions over the past four parts, I guarantee you've put money back into your company's cash register (where it belongs)!
Are you having fund yet? Have you asked the boss man or woman for a raise yet? If not, hold off. Let's put more money in their pockets so they'll throw in a big bonus too!