There is no more of a helpless feeling than getting a freight claim denied when you are sure the liability lies outside of your responsibility. You do have rights when it comes to claims but often times it may feel like you are guilty until you are proven innocent.
Shippers need to make sure they have their act together when it comes to resolving freight claims efficiently. With that in mind, KDL created these 12 steps to help shippers get back what is rightfully theirs when their is a freight damage or loss.
STEPS TO FOLLOW IN ORDER TO FILE A DAMAGE/SHORTAGE CLAIM
1. DO NOT DISPOSE OF THE MATERIAL
2. Examine the missing or damaged freight
3. NOTE any exceptions on the delivery receipt
4. Make sure both you and the driver sign and date next to the exception
5. Immediately contact carrier to file a claim
6. If carrier waives inspection get (full name, title, and phone number) of that person
7. Conduct your own inspection
8. Note everything for your records
9. If concealed damage-DO NOT MOVE FREIGHT OR PACKING MATERIAL
10. Contact carrier immediately to request inspection (Only if the value of the claim exceeds $500.00)
11. Inspection of concealed damage must be offered to the carrier immediately. Depending on carrier, option will expire in < 5 days
12. Take pictures before, during, and after unloading and/or unpacking freight
Making sure these 12 steps is vitally important in giving you best chance to resolve claims. If you have any questions or need help with continuous freight damage issues, reach out to us so we can help you minimize this burden.